Customer Engineer operating at the intersection of APIs, data systems, and AI workflows, with experience
debugging complex production issues in distributed environments. Acts as a forward-deployed technical
partner, building automation and API-driven solutions to improve reliability and scale customer use cases.
Passionate about enabling developers and customers to successfully adopt and operate AI-powered platforms.
Employment History
PromptQLRemote
Solutions Engineer & Support EngineerMarch 2024 – Current
Acted as a forward-deployed technical partner, solutioning the setup of Hasura — including databases (OLAP and OLTP), auth, APIs, data pipelines, and distributed systems in customer production environments.
Leveraged AI-assisted tools and internal workflows to accelerate debugging, automate repetitive support tasks, and improve response quality and team efficiency.
Built API-driven scripts and automations to support dynamic customer use cases, enabling scalable, integration-heavy workflows across multiple systems.
Delivered technical support across ticketing systems, Slack, and Discord, while collaborating with product and documentation teams to improve developer experience and platform usability.
Participated in on-call rotations, triaging incidents, driving root cause analysis, and coordinating with engineering teams to resolve high-impact issues.
Rocketlane Technologies LLPChennai
Support Engineer & Implementation SpecialistJuly 2022 – Feb 2024
Led customer onboarding and implementation for SaaS clients, translating business requirements into effective technical solutions.
Built and supported custom integrations using REST APIs, enabling seamless data exchange with third-party tools.
Developed automation and internal tooling that reduced support tickets by 20% and improved TAT by 50%.
Acted as a technical consultant, guiding customers on product usage, best practices, and resolving complex issues.
Collaborated with engineering and product teams to debug issues, improve system visibility, and enhance overall customer experience.
Built tooling to automate migration of data from legacy systems.
HappyFox TechnologiesChennai
Technical Support EngineerOct 2018 – Oct 2020
Support engineer for a SaaS-based help desk and live chat solution.
Assisted in setting up internal tooling to reduce support turnaround times.
Helped hundreds of customers set up their help desks based on organizational needs.
Investigated email delivery issues and coordinated with mail admins to whitelist addresses from spam filters.
Drove postmortem analysis for customer incidents and pushed for preventive measures.
Helped customers set up SAML login, O365 mail rules, and DNS configuration (SPF, DMARC, DKIM).
Wrote scripts to convert data from legacy systems for migration.
Asquare Water EngineerChennai
Field Support EngineerJuly 2014 – Sept 2018
Provided support for complex systems with electrical, mechanical, and software components.
Set up and troubleshot SCADA systems.
Programmed microcontrollers and IoT devices.
Technical Skills
Programming: Python, SQL, Bash (basic)
APIs & Integrations: REST APIs, GraphQL (Hasura), API design, third-party integrations, debugging and performance optimization
Systems & Infrastructure: Distributed systems, Docker, Linux administration, AWS, GCP, Kubernetes
AI & Automation: LLM APIs, AI-assisted workflows for debugging, automation, and building intelligent support systems
Unified data platform for a large sports team
Connected 10+ datasources (databases and APIs), set up authentication and authorization, and helped multiple downstream consumers migrate their APIs to the unified platform.
Large-scale data migration (1.6M rows) to Rocketlane
Owned the full migration — designed the schema mapping, built conversion scripts, uploaded and validated data, and managed customer expectations throughout.
Custom metrics script for a customer
Built a backend script that fetched data daily, computed key business metrics, and uploaded results back to the system. Provided ongoing support and made iterative changes as requested.
Help desk for a large government department
Configured the help desk to match the client's workflow, set up SAML login and external integrations, and reduced time spent on repetitive tasks through automation.